In accordance with the EU Right to Repair Directive (Directive (EU) 2024/1799) (hereinafter: the »Directive«), consumers retain the right to have their products repaired and to freely choose a repairer of their choice, without necessary restrictions. To ensure the effective exercise of this right, manufacturers are required to ensure access to spare parts, repair and maintenance information, or to any software tools, hardware, or similar auxiliary means necessary to perform a repair, for products listed in Annex II of the Directive. The scope of such products includes, in particular (as of this date):
Household washing machines and household washer-dryers,
Household dishwashers,
Refrigerating appliances,
Electronic displays (does not include electronic displays with a screen area ≤ 100 cm², projectors, status displays, control panels, etc.),
Vacuum cleaners,
Household tumble dryers.
As defined in Directive EU 2024/1799, a ‘repairer’ means any natural or legal person who, related to that person’s trade, business, craft, or profession, provides a repair service, including manufacturers and sellers that provide repair services and repair service providers whether independent or affiliated with such manufacturers or sellers.
Disclaimer: The information provided by the manufacturer, including repair services, service conditions, indicative repair prices, labour rates, transport fees and spare-parts prices, applies exclusively to the manufacturer’s authorised repairers and to original spare parts supplied or marketed by the manufacturer. The indicative prices and service conditions are based on the manufacturer’s internal service network and reflect typical practices of authorised repairers only. Independent or non-authorised repairers operate outside the manufacturer’s authorised service network and may apply different pricing structures, labour rates, service conditions, spare parts, and repair methods. The manufacturer does not have access to, nor control over, the pricing, terms or technical processes applied by such independent repairers. Nothing in this information shall be interpreted as limiting the consumer’s right to choose an independent repairer, in accordance with applicable European Union and national “right to repair” legislation. However, repairs carried out by independent repairers are performed under their sole responsibility and may differ in scope, price, duration, and conditions from those described by the manufacturer.
Terms and Conditions for access to Technical Information (hereinafter: the »Terms«) define the conditions governing access to and use of the Application GSD One-Time access provided by Gorenje gospodinjski aparati, d.o.o., Partizanska cesta 12, 3320 Velenje, acting as a manufacturer or EU-economic operator in regard to the Directive, and an owner and operator (hereinafter: the »Operator«).
The Application GSD One-Time access constitutes an information system designed to provide access to certain information on the repair and maintenance of products, including information on spare parts, technical documentation, and other data necessary for carrying out repairs in accordance with applicable EU legislation (hereinafter: the »Application«).
These Terms are drafted in accordance with applicable EU law as well as relevant national consumer protection legislation. The purpose of these Terms is to define the modalities and conditions of use of the application and access to its content by the User.
The User of the Application is an independent repairer - not affiliated or in a contractual relationship with a manufacturer or a seller - who uses this information system for the purpose of providing repair services within the scope of their trade, business, craft, or profession (hereinafter: the »User«).
By accessing the application, the User confirms that they have read and understood these Terms and unconditionally accepts them in their latest applicable version.
The Operator may not use contractual clauses, hardware or software measures that would prevent or unjustifiably restrict the User in obtaining repair of products covered by EU “right to repair” legislation.
The Operator shall not impose any restriction that would prevent the use of original or second-hand spare parts, compatible spare parts, or spare parts produced using 3D-printing technologies, provided that such spare parts comply with applicable EU or national legal requirements, including product safety rules and intellectual property laws.
Any limitations on repair-related measures can be applied only where objectively and legitimately justified, for example to ensure product safety or to protect intellectual property rights, and always in compliance with EU and national law.
Registration
The Application is accessible via the Internet network through a computer and/or smartphone and/or a tablet computer. To access the functionalities offered in the Application, the User must first register and create a user account. As part of the registration process, the User is required to provide complete and accurate information, including in particular:
the company name,
email address,
country of establishment,
legal company identity code,
details of the product for which access is requested, including the appliance serial number (S/N).
Operator reserves the right, during the registration process or at any time thereafter, to request additional documentation demonstrating the User’s professional qualification to perform repair services, including but not limited to:
proof of registration with the competent authority and/or
a valid trade or business licence or other relevant authorisation.
Restriction of access
The use of the Application and access to its content shall be conditional upon the User’s full compliance with all provisions of these Terms.
The Operator may, at its sole discretion, restrict, suspend or terminate the User’s access to the Application, either temporarily or permanently, without prejudice to any other rights or remedies that may be exercised by Operator.
Access may be restricted, suspended, or refused only where objectively and legitimately justified, provided that this does not unjustifiably limit the right of the User to carry out repairs in accordance with applicable EU law, including the following circumstances:
in the event of a breach of these Terms by the User,
where the User infringes or is reasonably suspected of infringing intellectual property rights of Operator;
where it has been determined by an independent inspection authority or a court that the User’s conduct results in or poses a risk to product safety;
where there is a substantiated indication that the User has carried out unsafe, improper or unqualified repairs, which may result in significant material damage, personal injury or death, and which may expose the Operator to third-party claims;
where the User misuses the Application, including unauthorized access, unlawful use of technical information, or breach of applicable laws;
where required documentation regarding professional eligibility or compliance with applicable legal requirements is not provided or is found to be inaccurate or misleading.
Interruption of access
The Operator reserves the right to suspend the User’s access to the Application, whether temporarily or permanently, at any time due to technical issues affecting the system supporting the Application, its functionality, or in connection with Application maintenance. Any such suspension shall, where appropriate, be communicated via a notice on the Application homepage or through other suitable means.
At registration, the Operator collects only the basic set of personal data necessary to uniquely identify the system user and to ensure proper system user administration and any related communication. Personal data are collected and processed in accordance with the Operator’s Personal Data Processing Policy: Privacy-Policy-for-Business-Partners.pdf
Original spare parts for products as proposed by the manufacturer due to safety and IP reasons may be purchased through the Operator’s official platform MaintainLife or through other authorised distribution channels.
For convenience, the following country-specific MaintainLife portals are available – according to the portals’ terms&conditions:
Austria MaintainLife - Originale Ersatzteile und Zubehör
Belgium https://maintainlife.com/be/nl_BE
Bulgaria www.maintainlife.com/soon/bulgaria
Croatia MaintainLife - Originalni rezervni dijelovi i dodaci
Cyprus www.maintainlife.com/soon/cyprus
Czechia www.maintainlife.com/soon/czechia
Denmark www.maintainlife.com/soon/denmark
Estonia www.maintainlife.com/soon/estonia
Finland www.maintainlife.com/soon/finland
France MaintainLife - Pièces détachées originales et accessoires
Germany MaintainLife - Originale Ersatzteile und Zubehör
Greece www.maintainlife.com/soon/greece
Hungary www.maintainlife.com/soon/hungary
Iceland www.maintainlife.com/soon/iceland
Ireland www.maintainlife.com/soon/ireland
Italy www.maintainlife.com/soon/italy
Latvia www.maintainlife.com/soon/latvia
Liechtenstein www.maintainlife.com/soon/liechtenstein
Lithuania www.maintainlife.com/soon/lithuania
Luxembourg www.maintainlife.com/soon/luxembourg
Malta www.maintainlife.com/soon/malta
Netherlands https://maintainlife.com/nl/nl
Norway www.maintainlife.com/soon/norway
Poland www.maintainlife.com/soon/poland
Portugal www.maintainlife.com/soon/portugal
Romania www.maintainlife.com/soon/romania
Slovakia www.maintainlife.com/soon/slovakia
Slovenia MaintainLife - Originalni rezervni deli in dodatki
Spain www.maintainlife.com/soon/spain
Sweden www.maintainlife.com/soon/sweden
Switzerland www.maintainlife.com/soon/switzerland
Spare parts prices
All prices for spare parts are not subject to a predefined period of validity. The Operator reserves the right to change prices unless otherwise stated. The prices displayed are therefore valid at the time the order is placed with an obligation to pay.
The User acts at all times independently, in its own name and for its own account. Nothing in these Terms shall be construed as creating any authorised service relationship, agency, partnership, joint venture, or other form of legal or commercial affiliation between the User and Operator.
All repair services are performed under the sole responsibility of the User, which shall be exclusively responsible for its relationships with customers and for any services rendered. Operator shall not be liable for, nor deemed to have endorsed or guaranteed, any repair services, representations or results of work performed by the User.
The User shall have no authority whatsoever to act on behalf of Operator, to make any representations, warranties or commitments binding upon Operator, or to present itself as an authorised service provider or otherwise affiliated with Operator. The User shall ensure that its conduct, communications, and commercial practices do not create any such impression.
Any breach of this clauses, including any misrepresentation of authorisation or affiliation with Operator, shall constitute a breach of these Terms and may result in restriction of access to the Application.
These Terms and any contractual or non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising out of or in connection with these Terms shall first be resolved amicably between the Operator and User. In the absence of such settlement, they shall be subject to the exclusive jurisdiction of the competent court of Republic of Slovenia.
These Terms shall enter into force on the date of their publication on the website. The Operator reserves the right to amend these Terms without prior notice.
Velenje, Slovenia, 31 July 2026